Return Policy

**Return Policy**

At Bougainvillea, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return process. Please review the terms below.

**Eligibility & Timeframe**
You may return most unused and unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in the same condition as received.

**Non-Returnable Items**
Certain items are not eligible for return, including:
- Gift cards
- Perishable goods
- Personalized or custom-made products
- Items marked as "Final Sale"

**Condition Requirements**
All returned merchandise must be:
- Unused, unworn, and unwashed
- In original packaging with all tags and accessories attached
- Free from damage caused by the customer

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
2. Include your order number, the item(s) you wish to return, and the reason for the return.
3. Securely package the item(s) with the RMA number clearly visible on the outside of the box.
4. Ship the package to the address provided by our team.

**Refund Process**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method. Shipping costs are non-refundable, and return shipping charges may apply unless the item is defective or incorrect.

**Free Refunds**
For defective, damaged, or incorrectly shipped items, we offer free return shipping and a full refund. Please contact us within 7 days of receiving the item to qualify for this benefit.

**Contact Information**
For any questions or to initiate a return, please reach out to us:

**Company Address:**
No. 888 Huaihai Road Middle, Huangpu District, Shanghai, China

**Email:**
[email protected]

**Phone:**
+86 (021) 1234-5678

**Note:** We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items.

This policy is subject to change without prior notice. Please check our website for the most current version.